Brits win Tenerife holiday on scratchcard - but it costs them £5k

Marion and Thomas Black say they were duped into paying for a holiday club

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Beautiful sandy  Playa de Torviscas in Adeje on Tenerife, Spain

A couple who 'won' a free trip to the Canary Islands say they were duped into paying £5,000 for a holiday club membership.

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Marion and Thomas Black were handed the winning scratchcard while on holiday in Tenerife.

It said they had won a sunshine break and a tablet computer, and a rep drove them to an office to collect their prizes.

That's when the couple were talked into signing up for a holiday club that "sounded like a pretty good deal".

But they warned that despite paying £4,920 all it gave them was the right to use a website to search for holidays, the Daily Record reports.

Credits: Daily Record

Daily Record

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Marion, 65, said: "We were talked into it. I still don't know how it happened. We thought it sounded like a pretty good deal at the time.

"We only had to pay for flights as the membership covered all of our accommodation for 10 years.

"So we handed over £1000 deposit by debit card."

Marion and Thomas, 67, of Hamilton, South Lanarkshire, flew home and quickly started to receive calls from the firm, British Travel, demanding the balance.

So they went to their bank, TSB, to ask for advice.

Credits: Daily Record

Daily Record

Marion, a retired catering assistant, said: "We explained that we were planning to transfer the money but were really worried.

"In the end, we just decided to go ahead with the transfer."

The subscription was supposed to offer the couple discounted hotel rooms.

But the small print reveals all they were purchasing was the right to use a website to search for holidays, flights and accommodation for 10 years.

The terms and conditions also state that no "promises, verbal or implied, are valid" and that the agreement can't be cancelled.

When Marion and Thomas, a forklift driver, tried to book, the dates and destinations they wanted were not available.

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Marion said: "Added to that was the fact we had to pay for our own flights for any trip. This worked out expensive and made the holiday cost prohibitive."

They did travel to Tenerife on the holiday they "won", paying £500 for flights and a £109 administration fee.

But they were then met by a rep trying to sell them further club membership costing £20,000.

Marion said: "As soon as we arrived at the apartment, there was a knock at the door. He said British Travel had sent him and we had to go along to his office.

"He then claimed British Travel were conmen and the scratchcards were not legal.

"But he said he could claim our £4,920 back if we signed up to his club – for luxury holidays and shopping discounts – costing £20,000.

"Thankfully, we managed to get away. It just shows you how easily this can happen. We want to warn others heading to Tenerife."

TSB said: "We're sorry to hear about what happened to Mr and Mrs Black. Our No.1 priority is to protect our customers' money.

"When someone wants to transfer large sums, we always ensure our customers are comfortable with it before making the arrangements."

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