Ryanair crew threatened with demotion if they don't sell enough on flights

Flight attendants are given daily targets

Updated: 

Ryanair crew face disciplinary action if they don't sell enough on board

Ryanair cabin crew are being threatened with disciplinary action if they don't flog enough extras to passengers.

A company memo says they "must sell every day: one perfume, one meal deal and one item of fresh food and eight scratchcards per crew member."

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It warned "the above sales will be closely monitored" and those "not reaching their targets daily will be met with by their supervisor and further action taken".

Another memo, sent to staff based in Barcelona – ranked bottom for on-board sales – threatened to move "crew members who were consistently under-performing".

Credits: Rex Features

Ryanair chief executive Michael O'Leary

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One Ryanair staffer said on Facebook: "When you are bottom of the monthly sales chart you receive a letter asking you to improve your performance or they will reconsider your position.

"Cabin staff are always afraid they will be demoted."

Credits: PA

Ryanair chief executive Michael O'Leary

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Ryanair, which in May announced annual profits of £1.1billion, said: "There is no 'pressure' on crew.

"Crew are incentivised to sell ancillary products on board and are rewarded with sales bonuses."

Best airlines in the world 2017 (TripAdvisor)

Best airlines in the world 2017 (TripAdvisor)


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