Passengers claim Jet2 'conned' them to give up seats on flight

The tourists say the airline 'guaranteed' them a flight the next day

Updated: 

Tourists have slammed Jet2 for 'conning' them with a string of false promises to give up their seats on a flight back from Tenerife.

Holidaymakers say the airline went back on a number of promises to get them to give up their seats on a flight back to Edinburgh on Saturday night after a stewardess took ill.

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They claim staff persuaded them to volunteer after pledging goodies including a "guaranteed" flight to the capital the next day.

They were also offered free return flights to any Jet2 destination.

But shortly after the plane took off around 90 minutes late, the 30 tourists said the airline started reneging on the deal.

After being taken to a hotel, they were told the Sunday night flight would take them to East Midlands airport instead.

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Jet2 asked passengers to change their flight after a stewardess fell ill

A bus would return them to Edinburgh – too late for many due back in work.

And the complimentary return flights soon became one-way tickets only.

Iain MacLellan, 59, a lecturer from Glenrothes, Fife, volunteered.

Last night, he told the Daily Record: "They needed 30 volunteers to miss the flight.

"The Jet2 staff were asked what they'd offer in ­compensation.

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"They guaranteed flights to Edinburgh the following evening – even if they had to charter a plane – and said they'd put us up in a hotel and wine and dine us.

"As a bonus, they'd throw in free return flights to be used within 12 months. We thought it wasn't bad for the ­inconvenience. But the minute we arrived at the hotel, a Jet2 rep told us the return would be to the East Midlands with a bus to Edinburgh.

"We wouldn't get in until 8am on Monday and many people, including myself, were supposed to be working."

Iain, his wife Anne, 58, and their daughter Emma, 15, had been enjoying a two-week trip to the Spanish island.

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He added: "As soon as the flight took off, they couldn't care less. I think they just wanted to get it away before it hit the three hours late mark and they faced paying ­compensation.

"Single flights to anywhere aren't much use. They also promised to sort out any car parking charges we get at the airport.

"That changed to us having to pay and then seek reimbursement from Jet2, probably hoping we don't bother.

"There are worse ways to spend a day than in Tenerife but we really feel like we've been conned."

A Jet2 spokesman said: "Due to a member of our cabin crew becoming ill, we operated our flight on Saturday with a reduced number of customers in order to meet safety regulations.

"Our team arranged accommodation in Tenerife for affected customers, and we are doing everything we can to look after them and ensure they get home.

"We would like to apologise to all affected customers."

Best airlines in the world 2017 (TripAdvisor)

Best airlines in the world 2017 (TripAdvisor)


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