Ryanair passengers 'stranded at Spanish airport'

The Brits missed their flight after 'huge' delays at security

Updated: 

Credits: Liverpool Echo

Dozens of Ryanair passengers were furious after they were left stranded at a Spanish airport due to "huge" delays at security.

Angry travellers faced spending the night in Barcelona after they missed the budget carrier's last flight of the day to Liverpool.

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Passengers claimed that they were unable to get to the departure gate in time due to lengthy delays in the passport checking area.

"Chaos" was said to have erupted in the queue and some travellers were left in tears when they learned the plane would take off without them at Barcelona-El Prat Airport, the Liverpool Echo reports.

One passenger claimed that Spanish police prevented them from using their phones.

Credits: Liverpool Echo

A passenger speaks to a staff member at the airport

Ryanair said it's up to customers to make it to the gate on time and it is not responsible for airport security delays.

Passengers were due to leave the Spanish city at 8.30pm local time and were booked on the last Liverpool-bound flight that Ryanair was running today.

Ken Flaherty, from Childwall, said passengers were stuck in Barcelona and had no clue what was going on.

Credits: Liverpool Echo

Passengers say they were stuck in passport control

The retired dentist said: "Two hundred passengers have been told they can't get on the Ryanair flight. There is no information, it is chaos.

"The Garda (Spanish police) won't let us use our phones and they are threatening to remove them."

However the number of passengers affected was lower than 200, as the Boeing 737 had a capacity for 189 and was not fully booked, a Ryanair spokesman said.

It remained unclear how the holidaymakers would make it home as there was only one more flight to Liverpool from Barcelona, and Ryanair were not running that service.

Passengers who didn't make it through passport control in time claimed there was a lack of communication from airline staff.

Ken, 47, added: "They only had two security guards checking passports and we got stuck."

Gary Jones, who was also supposed to be on the flight, tweeted the airline about the issues.

He wrote: "On 20.30 Barcelona to Liverpool in a massive queue at gate W to get through been in it 30 mins already.

"There are about 100 or more people still trying to get to Ryanair gate for 20.30 to Liverpool chaos here.

"Flight gone without over 100 people people queuing for over an hour."

Credits: Getty Images

Ryanair says it's not responsible for airport security delays

Ryanair replied and told him to speak to staff in the departure hall but as the passengers had already gone through to passport control they weren't allowed to turn around.

A spokesman for the carrier said: "It is each customer's individual responsibility to ensure they arrive at the gate in time for their flight.

"Over 145 customers boarded this flight and travelled to Liverpool. While we regret any inconvenience, Ryanair is not responsible for airport security delays."

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