Family holiday goes sour at rebranded 'Viagra Hotel'

Sammy Jones had booked herself and her two children into the Blackpool hotel

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Blackpool Tower, from the North Pier, Lancashire, England, UK

A mum was horrified when she turned up to a hotel she had booked for her family - only to find it had undergone a very rude revamp.

Sammy Jones, 25, from West Yorkshire, had booked herself and her two children into the Vidella Hotel in Blackpool via Booking.com.

See also: Hotel owner in ASBO row over Viagra Hotel name

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But she was 'gobsmacked' when she turned up with her husband and two young children to find it had been rebranded as The Viagra Hotel and was more like a "seedy sex den".

Worse still, its new tag line was: "We'll keep you up all night."

After threats of an ASBO from the local council, the hotel's owner Neil Marshall has now changed the name again - to 'The Niagra Hotel: Keeping You Wet All Night' which, let's face it, isn't much better.

Family shocked to find accommodation rebranded 'The Viagra Hotel'

It wasn't what she expected to see when she arrived

Sammy claims there are over 100 complaints on Tripadvisor from angry customers saying they were "duped" into staying there after booking it through the reputable agency, Booking.com.

She called Booking.com and and asked for the £45 refund she'd paid for the family sized room, claiming the hotel was falsely advertised.

She claims they told her the inappropriate hotel name was just a "promotional banner" attached to the original sign and that the rooms at The Viagra are "as advertised".

Speaking from her home in Knottingley, she said: "I was gobsmacked when I turned up.

Credits: SWNS - Leeds SWNS.com

The hotel has undergone another rebrand after an ASBO threat

"I was with two young children and it was disgusting they would advertise as a family hotel with a sign up like that.

"We were excited for a weekend away and to go to the seaside but we were crushed when we arrived.

"I couldn't believe my eyes.

She left her husband, Kohan, 27, and kids, Tristen, six, and Laylor, four, in the car while she went in on her own to sort it out.

She said: "I didn't want my children stepping foot in there. I was appalled and upset as we'd travelled for two hours and now we'd have to find somewhere else to stay.

"The manager said he didn't understand what the problem was as my kids were 'too young' to understand the name of the hotel anyway.

Credits: SWNS - Leeds SWNS.com

Neil Marshall, the owner of the hotel, defended its name change

"He did say if I wasn't happy he would give me a full refund and he will sort it by the next working day.

"So I left the hotel thinking everything was sorted and searched for another one at short notice.

"I ended up paying more money with it been last minute on a Saturday.

"We had travelled two hours and my children wanted to relax. I couldn't believe what had happened. Luckily we found a nice hotel."

Defending the name change, landlord and owner Neil said: "You have got to stand out in a town full of hotels and guesthouses.

"The Vidella had a bad name so we changed the name. People know we are a fun place.

Blackpool councillors thought the name was in "bad taste"

"We are a budget hotel and if they don't like what we are they can go elsewhere."

Blackpool councillor Ivan Taylor said: "I think it is inappropriate and in bad taste - we are a family resort and this leaves a bad impression.

"Blackpool does appeal to all sorts of people but there are levels we should not fall below."

Blackpool council officers said the council was considering what enforcement action it could take to get the signs removed.

Mirror Online has contacted Booking.com for comment.


UK's 25 best hotels 2017 (TripAdvisor)

UK's 25 best hotels 2017 (TripAdvisor)



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