Thomas Cook forced to apologise after putting up tourists in 'disgusting' hotel

Holidaymakers complained of bed bugs and leaking toilet at hotel in Turkey

Updated: 
Bodrum, Turkey. Castle of St. Peter.

Thomas Cook has apologised to a family after their flight home from Turkey was delayed by 54 hours and they were put up in a "disgusting" hotel.

Lola Tomkinson, 32, had spent a week in Bodrum with her family and their dream holiday turned to hell when their flight to Manchester was delayed and they were put up in the Milashan Hotel.

According to the Daily Mail, they were forced to spend a second night at the hotel when their flight home was cancelled.

Lola took photos of the hotel's exposed wires, dirty marks on the flood and filthy bathroom.

She said she found bed bugs on the mattress and the toilet leaked each time it was flushed.

Speaking to the Stoke Sentinel, Lola said: "It was disgusting. I kept crying my eyes out. Every time we asked for something the hotel staff either said 'no' or that they couldn't speak English. You couldn't get any help."

Thomas Cook apologised, telling TravelMole: "We provided welfare and hotel rooms overnight for our customers. We know how frustrating these delays are, and we'd like to thank our customers for their patience and understanding.

"We'd also like to apologise further to those customers that were moved from their hotel during the day on the Saturday (October 25). We worked hard to ensure that they had suitable overnight accommodation for the evening of Saturday prior to their departure on the Sunday."

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