Diabetic woman stuck in Welsh hotel lift for three hours 'saved by Rich Tea biscuits'

A woman with diabetes got stuck in a hotel lift for three hours while on holiday in Wales - and was saved by Rich Tea biscuits.

Tina Challons, 55, from Sheffield, who has type two diabetes, was on holiday with her mother at the Bay Marine Hotel, Llandudno, when she became trapped in a lift.

According to the BBC, she said: "I was screaming and yelling for someone to help me.

"I could feel myself getting clammy and giddy and I knew my blood sugar was low and I was in trouble.

"I told the manager how serious it was. Then I heard a packet rustling and through the gap in the lift door someone passed me some Rich Tea biscuits."

The hotel called an engineer but he was 55 miles away and took three hours to get there.

Holiday firm Shearings gave her a £300 refund after a two-year battle.

Speaking to Wales Online, she added: "I was left stranded in that lift for over three hours.

"It was so humiliating because I needed the toilet badly and had to go in a black bin liner.

"I am never going in a lift again. Every time I see a Rich Tea now I think of being trapped in that lift."

According to the Daily Mail, a spokesman for Shearings said: "We apologised to Mrs Challons and took immediate steps to remedy the situation. Repair work was carried out on the lift at the time.

"We have given Mrs Challons a full refund on the cost of her holiday."

Related articles

£37-a-night hotel in Wales is 2nd best in UK for customer service

Owner of 'Britain's worst hotel' banned from running it