Hotel wedding venue owner calls couples 'chavs' over price rise complaints

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The owner of a wedding venue has labelled its customers 'chavs' after they complained about the hotel's steep price increases.

Angry couples who booked the hotel have been told they have to pay more - in some cases more than double the original amount - despite the fact that they had already booked the venue.

The Walton Hotel in Nottingham, which changed ownership in March, emailed customers about price rises on Sunday.

When couples complained, the new owner, Alice Tarry, posted a comment on social media moaning about "wedding chavs".

Rebecca Harrington and Jon Leigh were due to hold their wedding reception at the Walton on August 2.

But Miss Harrington, 34, said function room prices had risen and pre-booked bedrooms had gone from £78 to £130, without a revised invoice.

Speaking to the BBC, she said: "It was just a huge amount of changes and we knew at that point it was impossible."

Restaurant hire increased from £250 to £1000 and service charges from £150 to £507.

Miss Harrington said that she could not believe the new owner's reaction to complaints about the price rises: "How dare she have the audacity to call people chavs?" she said.

"The Walton had a really good reputation and single-handedly she has ruined it," she added.

The couple managed to book another venue for August 1, but this incurred cost and also meant they had to send out new invitations.

According to the Nottingham Post, another Mapperley man recently cancelled his booking at the Walton. He told the paper: "We agreed a booking around the time of the takeover. We had a budget of about £5,000 but when we received the invoice it was nearly £9,000."

Speaking to the Nottingham Post, new owner Alice Tarry said: "As the new owner I am passionate about ensuring it remains one of Nottingham's best-loved independent hotels.

"After much consideration, I took the decision to revise the rates for a small number of wedding receptions that had been agreed with the previous owners – as they had been incorrectly priced at the time of booking. I also included the option of a full refund in line with the terms and conditions of their agreements with the hotel.

She added: "I understand that several couples decided they no longer wished to hold their wedding receptions with us and I would like to take this opportunity to apologise once again for any distress as well as inconvenience our actions have caused. I wish them the very best for the future and hope they find a suitable alternative venue quickly."

You know you've booked the wrong hotel when...

You know you've booked the wrong hotel when...


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