Customers were given all sorts of explanations for delays (although none as colourful as the American Airlines delay in February). A reviewer on airlinequality.com said their flight was delayed in November for over three hours because their plane was used to do an 'extra flight'.
Another said their flight was delayed for 12 hours in July last year because of a problem with the plane, and another in June said they were delayed for seven hours with no explanation.
The only silver lining for the thousands of passengers hit by this unusually delayed service, is that some of them will be entitled to compensation. Flight delay compensation specialist Bott & Co says passengers on nine of these flights would be entitled to compensation of £215 each under EU laws.
These include the one which was cancelled, and eight others which arrived more than three hours late.
The only provisos are that the plane has to either leave the EU, or be an EU plane arriving in the EU, and that the delay cannot be due to any extraordinary circumstances - so bad weather or industrial unrest of any kind are excluded.
Paul Hinchliffe, Managing Partner at Bott & Co says: "Consumers in other EU countries tend to be familiar with their rights under Regulation 261, but that's not the case here in the UK. We want to change this and help the British public to know their rights and receive the compensation rightly due to them for flight delays and cancellations."
If you have been delayed at any time since February 2005, you can check with the firm's online calculator to see whether you are entitled to compensation - and if so, how much. Then you can choose to claim this compensation yourself, or pay for expert help.
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