A four-year-old boy was left "completely distressed" after being forced to sit apart from his parents on a four-hour Easyjet flight home from Greece.
Lisa Posniak and her husband Mark cut short their holiday in Rhodes, Greece, after hearing the news her grandfather had died.
Lisa, 33, who was three months pregnant at the time, told the Daily Star: "We got to the airport before the check-in desk opened so we were first in line.
"But we were told that none of us could sit together. Easyjet had seated Noah on his own.
"I told the lady at check-in that there was no way he could sit by himself for the four-hour flight, but she told me that because we had changed our flight they couldn't give us any other seats."
To calm her down, Mark said he was sure they would definitely be able to change once they were on the flight.
But, Lisa told the Evening Standard: "The check-in lady heard this, she told us we wouldn't be allowed to because by law, everyone has to sit in their allocated seat in case of an accident. She also added that she was unable to move other passengers because they had paid for their particular seats and that we weren't entitled to sit together as we had changed our flights."
In the end another family offered up their three seats after taking pity on their situation.
The family paid £1,603.91 for their original flights, but had to pay another £210 fee to change them.
Mrs Posniak asked for the £210 fee to be refunded. Easyjet offered a £129 refund for their seat booking and luggage payments.
A spokesman for Easyjet told the Evening Standard and the Daily Star: "EasyJet provides allocated seating on all flights and uses a sophisticated algorithm which seats families and groups on the same booking together.
"The flight was fully booked, and as the check-in agent was unable to seat the family together at check-in the procedure is for the cabin crew to manage the issue at boarding."
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