Ryanair voted worst brand in UK for customer service

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Ryanair voted worst UK brand for customer service


Low-cost airline Ryanair has been voted the worst company for customer service out of the UK's biggest brands.

The poll by Which? revealed that travellers rated the airline 54 out of 100 for customer service, saying that it is "aggressive and hostile towards customers" while staff were "rude and unpleasant".

Richard Dilks, Which? policy adviser, told the Daily Mail: "Outstanding service can leave you feeling positive, valued and likely to want to repeat the experience.

"Terrible customer service can leave you feeling stressed, frustrated, angry and, in many cases, never wanting that experience again."

A Ryanair spokesman said: "In August, we had less than one complaint per 1,000 passengers and 99 per cent of them were answered within seven days.

"Our customer service statistics speak for themselves."

According to the Daily Mirror, Ryanair managed just two stars out of five for knowledge, staff attitude and dealing with problems.

The Evening Standard reports that Lush, Lakeland, First Direct, John Lewis and RAC were voted the best brands in the survey.

While NPower and TalkTalk joined Ryanair in the list of worst UK brands for keeping customers satisfied.

What do you think about Ryanair's customer service? Do you think you get what you pay for? Or should the airline do more to keep customers happy, regardless of its prices? Leave a comment and let us know below.

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