Which airport has been named the rudest in the UK?


Which airport has been named the rudest in the UK?PA

London Luton Airport has been branded the UK's most unfriendly airport, according to a new poll.

Skyscanner asked more than 500 travellers to rate UK and European airports according to the friendliness of their staff. Across all airports, check-in staff appear bottom of the list, while things start to pick up after the security gates with staff in restaurants and shops typically the chirpiest.

Of the five airports serving London, four made the top five rudest list including Heathrow, despite immigration staff being asked to turn on the charm during the busy summer Olympic months as the capital was in the international spotlight. In fact, Heathrow came fourth in the rudest airports in the whole of Europe list.

London City Airport, which now carries almost three million passengers each year, bucked the trend of low scoring London airports and only just missed out on a mention in the five friendliest, coming in a close 6th place.

It was Edinburgh Airport that hit the top spot, being hailed for its customer service skills.

The study also shows a clear north-south divide with Newcastle hailed for its great attitude towards travellers, named as the second friendliest airport followed by Manchester, suggesting that perhaps people really are friendlier up North.

Northern Ireland's two main gateway airports, Belfast International and Belfast City, which between them carry more than six million passengers each year, ranked fourth and fifth respectively, both praised for their friendly welcome.

Looking across the continent, Paris Charles De Gaulle, Europe's second busiest airport carrying more than 60 million passengers every year, was named as the rudest in Europe, with Copenhagen Airport the friendliest.

Complaints about members of staff range from abrupt responses following the simplest enquiry, to the endless queues and manhandling at security; resulting in the airport experience for many travellers, feeling more like cattle to market.

Victoria Bailie at Skyscanner said: "We like to have a good moan and grumble but overall, the average scores were positive for UK's airports.

"Despite the summer rush, they've clearly been doing a good job to help kick start our holiday on a positive note.

"However, customers travelling in and out of Heathrow faced quite a few problems during the Olympics with ex-employees being drafted in, many of whom had only completed basic training. Clearly there is still room for improvement. "

The Five Rudest UK Airports are:
1 Luton
2 Stansted
3 Heathrow
4 Gatwick
5 Birmingham

The Five Friendliest UK Airports are:
1 Edinburgh
2 Newcastle
3 Manchester
4 Belfast International
5 Belfast City

The Five Rudest Airports in Europe are:
1 Paris
2 Moscow
3 Istanbul
4 Heathrow
5 Madrid

The Five Friendliest Airports in Europe are:
1 Copenhagen
2 Amsterdam
3 Stockholm
4 Barcelona
5 Frankfurt

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