citizens advice

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Poorest ‘locked out’ as one in six struggle to pay broadband bills – survey

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One in 10 private renters behind with payments, says Citizens Advice

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600,000 more households ‘tipped into the red on energy bills since February’

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Be on guard when shopping online this Christmas, cyber safety experts warn

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Energy suppliers promise new steps to help vulnerable customers

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Half of online shoppers suffer parcel delivery issues since lockdown

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New financial support package for households needed, says Citizens Advice

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Competition watchdog turns the taps back on for water investors

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Ofgem could save customers £1.7bn, says Citizens Advice amid battle over rules

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Six million people in UK are behind on bills due to Covid-19, study finds

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Energy bosses vow to fight Ofgem plan ‘which could hinder green recovery’

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Council tax debt collection methods ‘need reform before bailiff visits resume’

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Experts call for action to mitigate massive pandemic job losses

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One in three Britons targeted by scam since lockdown started, survey suggests

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Vulnerable people shielding from coronavirus see incomes slide, charity warns

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Urgent action needed to help people in council tax debt, say charities

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At-risk workers must have right to be furloughed, says charity

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One in five expect to apply for benefits or have already done so, survey finds

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Energy companies to help customers keep the lights on through pandemic

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Auto-switch energy customers ‘not always getting best deal’