McDonald's customers upset after missing out on delivery due to huge demand

Deliveroo workers at a branch of McDonald's in Boreham, Chelmsford, Essex, one of 15 of the restaurant chain locations to have reopened for takeaway.

Some McDonald's customers hoping for a Big Mac after weeks of lockdown have been left disappointed after huge demand left orders unable to be fulfilled.

The burger chain has opened 15 branches for business after shutting down during the peak of the coronavirus pandemic, but social distancing rules mean food can only be delivered.

However, just minutes after the fryers went on in McDonald's branches in Chelmsford, Essex, on Wednesday morning, customers were faced with technical hitches and a lack of food at their doors.

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Lockdown restrictions eased in England
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Lockdown restrictions eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
A commuter wearing passes a sign telling passes a sign advising passengers to "Avoid this Station right now" at Walthamstow undergound station in London on May 13, 2020, as people start to return to work after COVID-19 lockdown restrictions were eased. - Britain's economy shrank two percent in the first three months of the year, rocked by the fallout from the coronavirus pandemic, official data showed Wednesday, with analysts predicting even worse to come. Prime Minister Boris Johnson began this week to relax some of lockdown measures in order to help the economy, despite the rising death toll, but he has also stressed that great caution is needed. (Photo by Tolga Akmen / AFP) (Photo by TOLGA AKMEN/AFP via Getty Images)
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
In Pictures: Back to the greens and garden centres as lockdown eased in England
Station staff work at a quiet quiet Waterloo Station in London during rush hour, Wednesday, May 13, 2020, as the country continues in lockdown to help stop the spread of coronavirus. Some of the coronavirus lockdown measures are being relaxed in England on Wednesday, with those workers who are unable to work from home, such as those in construction and manufacturing, encouraged to return to work. (AP Photo/Kirsty Wigglesworth)
Walkers take a stroll at Rannerdale Knotts in the Lake District, Cumbria, on the first day of lifting of coronavirus lockdown restrictions on leisure activities and outdoor exercise. (Photo by Owen Humphreys/PA Images via Getty Images)
Two fishermen angle their rods towards the sea on the beach at Minehead after the announcement of plans to bring the country out of lockdown. (Photo by Ben Birchall/PA Images via Getty Images)
Two men play football on the beach at Minehead after the announcement of plans to bring the country out of lockdown. (Photo by Ben Birchall/PA Images via Getty Images)
A man fishes near Ashtead, Surrey, on the first day of lifting of lockdown restrictions on leisure activities including tennis, water sports, angling and golf. (Photo by Steve Parsons/PA Images via Getty Images)
A man fishes near Ashtead, Surrey, on the first day of lifting of lockdown restrictions on leisure activities including tennis, water sports, angling and golf. (Photo by Steve Parsons/PA Images via Getty Images)
A police officer wearing PPE (personal protective equipment), including a face mask as a precautionary measure against COVID-19, stands with commuters as they travel in the morning rush hour on TfL (Transport for London) London underground Victoria Line trains from Finsbury Park towards central London on May 13, 2020, as people start to return to work after COVID-19 lockdown restrictions were eased. - Britain's economy shrank two percent in the first three months of the year, rocked by the fallout from the coronavirus pandemic, official data showed Wednesday, with analysts predicting even worse to come. Prime Minister Boris Johnson began this week to relax some of lockdown measures in order to help the economy, despite the rising death toll, but he has also stressed that great caution is needed. (Photo by Isabel INFANTES / AFP) (Photo by ISABEL INFANTES/AFP via Getty Images)
A pedestrian wearing PPE (personal protective equipment), including a face mask as a precautionary measure against COVID-19, walks past street art graffiti praising the workers od Britain's NHS (National Health Service) and other key workers, by artists Nathan Bowen and Harry Blackmore, in London on April 23, 2020. on May 13, 2020, as people start to return to work after COVID-19 lockdown restrictions were eased. - Britain's economy shrank two percent in the first three months of the year, rocked by the fallout from the coronavirus pandemic, official data showed Wednesday, with analysts predicting even worse to come. Prime Minister Boris Johnson began this week to relax some of lockdown measures in order to help the economy, despite the rising death toll, but he has also stressed that great caution is needed. (Photo by ISABEL INFANTES / AFP) / RESTRICTED TO EDITORIAL USE - MANDATORY MENTION OF THE ARTIST UPON PUBLICATION - TO ILLUSTRATE THE EVENT AS SPECIFIED IN THE CAPTION (Photo by ISABEL INFANTES/AFP via Getty Images)
UNSPECIFIED, - MAY 13: A safety sign saying "Pro-Shop open, one in one out, thank you" as golf courses reopen in England under government guidelines during the Coronavirus (COVID-19) pandemic at Thorpe Hall golf course on May 13, 2020 in Southend on Sea, England. The prime minister announced the general contours of a phased exit from the current lockdown, adopted nearly two months ago in an effort curb the spread of Covid-19. (Photo by John Keeble/Getty Images)
SOUTHEND ON SEA, ENGLAND - MAY 13: A safety sign on the flag saying "Please do not touch the flags" as a golfer plays as shot on the green as golf courses reopen in England under government guidelines during the Coronavirus (COVID-19) pandemic at Thorpe Hall golf course on May 13, 2020 in Southend on Sea, England. The prime minister announced the general contours of a phased exit from the current lockdown, adopted nearly two months ago in an effort curb the spread of Covid-19. (Photo by John Keeble/Getty Images)
SOUTHEND ON SEA, ENGLAND - MAY 13: A "Welcome back" and Covid-19 safety sign as a golfer plays on the practice putting green as golf courses reopen in England under government guidelines during the Coronavirus (COVID-19) pandemic at Thorpe Hall golf course on May 13, 2020 in Southend on Sea, England. The prime minister announced the general contours of a phased exit from the current lockdown, adopted nearly two months ago in an effort curb the spread of Covid-19. (Photo by John Keeble/Getty Images)
SOUTHEND ON SEA, ENGLAND - MAY 13: A rainbow forms as sprinklers spray over the practice putting green as golf courses reopen in England under government guidelines during the Coronavirus (COVID-19) pandemic at Thorpe Hall golf course on May 13, 2020 in Southend on Sea, England. The prime minister announced the general contours of a phased exit from the current lockdown, adopted nearly two months ago in an effort curb the spread of Covid-19. (Photo by John Keeble/Getty Images)
The British Government's new COVID-19 slogan "Stay Alert, Control the Virus, Save Lives" is pictured on the BT (British Telecom) tower, in central London on May 13, 2020, as people start to return to work after COVID-19 lockdown restrictions were eased. - Britain's economy shrank two percent in the first three months of the year, rocked by the fallout from the coronavirus pandemic, official data showed Wednesday, with analysts predicting even worse to come. Prime Minister Boris Johnson began this week to relax some of lockdown measures in order to help the economy, despite the rising death toll, but he has also stressed that great caution is needed. (Photo by ISABEL INFANTES / AFP) (Photo by ISABEL INFANTES/AFP via Getty Images)
WEYMOUTH, ENGLAND - MAY 13: A section of beach has been closed whilst police await the bomb squad after a suspicious item was found on May 13, 2020 in Weymouth, United Kingdom. The prime minister announced the general contours of a phased exit from the current lockdown, adopted nearly two months ago in an effort curb the spread of Covid-19. (Photo by Finnbarr Webster/Getty Images)
Walkers take a stroll at Rannerdale Knotts in the Lake District, Cumbria, on the first day of lifting of coronavirus lockdown restrictions on leisure activities and outdoor exercise. (Photo by Owen Humphreys/PA Images via Getty Images)
WEYMOUTH, ENGLAND - MAY 13: A section of beach has been closed whilst police await the bomb squad after a suspicious item was found on May 13, 2020 in Weymouth, United Kingdom. The prime minister announced the general contours of a phased exit from the current lockdown, adopted nearly two months ago in an effort curb the spread of Covid-19. (Photo by Finnbarr Webster/Getty Images)
A sign tells commuters that they need to wear PPE (personal protective equipment) of a face covering, or mask, and observe social distancing as a precautionary measure against COVID-19, at Westminster underground station in central London on May 13, 2020, as people start to return to work after COVID-19 lockdown restrictions were eased. - Britain's economy shrank two percent in the first three months of the year, rocked by the fallout from the coronavirus pandemic, official data showed Wednesday, with analysts predicting even worse to come. Prime Minister Boris Johnson began this week to relax some of lockdown measures in order to help the economy, despite the rising death toll, but he has also stressed that great caution is needed. (Photo by DANIEL LEAL-OLIVAS / AFP) (Photo by DANIEL LEAL-OLIVAS/AFP via Getty Images)
LONDON, ENGLAND - MAY 13: Protective screens and hand gel are seen in a Pret a Manger store on May 13, 2020 in London, England. The prime minister announced the general contours of a phased exit from the current lockdown, adopted nearly two months ago in an effort curb the spread of Covid-19. (Photo by Peter Summers/Getty Images)
A commuter wearing PPE (personal protective equipment), including a face mask as a precautionary measure against COVID-19, travel in the morning rush hour on TfL (Transport for London) London underground Victoria Line train from Walthamstow towards central London on May 13, 2020, as people start to return to work after COVID-19 lockdown restrictions were eased. - Britain's economy shrank two percent in the first three months of the year, rocked by the fallout from the coronavirus pandemic, official data showed Wednesday, with analysts predicting even worse to come. Prime Minister Boris Johnson began this week to relax some of lockdown measures in order to help the economy, despite the rising death toll, but he has also stressed that great caution is needed. (Photo by Tolga AKMEN / AFP) (Photo by TOLGA AKMEN/AFP via Getty Images)
A commuter wearing PPE (personal protective equipment), including a face mask as a precautionary measure against COVID-19, travel waits on th eplatform at Oxford Circus to travel on a TfL (Transport for London) London underground Victoria Line train in central London on May 13, 2020, as people start to return to work after COVID-19 lockdown restrictions were eased. - Britain's economy shrank two percent in the first three months of the year, rocked by the fallout from the coronavirus pandemic, official data showed Wednesday, with analysts predicting even worse to come. Prime Minister Boris Johnson began this week to relax some of lockdown measures in order to help the economy, despite the rising death toll, but he has also stressed that great caution is needed. (Photo by ISABEL INFANTES / AFP) (Photo by ISABEL INFANTES/AFP via Getty Images)
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Many vented their frustrations on Twitter, with some even admitting to "literally crying".

A spokesperson from McDonald's tweeted: "Some of our restaurants are currently experiencing very high levels of orders and may not be able to facilitate all delivery requests and deliveries may become temporarily unavailable.

Delivery drivers were pictured in large queues waiting to pick up orders due to the massive demand from people starved of fast food for several weeks.

Following the opening of 15 McDonald's branches, the chain is to reopen its first 30 drive-through restaurants as early as next week.

McDonald's said it intends to begin the next phase of its reopening plans next week by opening 30 sites in the UK and Ireland for drive-through customers only on Wednesday, 20 May.

It said it plans to reopen all of its drive-through sites by early June, in line with government guidelines.

McDonald's said it will cap the amount customers can spend to £25 per car and will ask customers to use contactless payment.

This will take place alongside safety measures the chain already announced, such as contactless thermometers for staff, Perspex screens and protective equipment.

The company called for customers to be "patient and supportive" of staff as sites reopen, warning that service "will not be as quick as you might be used to" as workers adjust to the changes.

Paul Pomroy, McDonald's chief executive officer for UK and Ireland, said: "The wellbeing of our employees, suppliers and delivery partners' couriers is my top priority and we will only extend our plans at a pace that enables us to create a safe working environment for our teams.

"As we get accustomed to the new processes and procedures, we will look to reopen more restaurants, for longer hours and reintroduce more menu items.

"But only when I am confident we can do so whilst maintaining the new procedures we have introduced for the protection of our people."

- This article first appeared on Yahoo

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