NatWest apologises to customers following complaints of ‘disappearing money’

NatWest has apologised to customers following complaints of their money “disappearing” in transfers over their mobile banking app.

The bank said this was due to an error causing a half-hour delay in mobile transfers, and urged customers not to re-send any payments they have already made.

This comes two months after a glitch on the app caused delays for more than eight hours during the Black Friday sales period.

A spokesperson from NatWest said: “We are aware that some NatWest customers are experiencing a short delay in funds leaving or reaching their accounts.

“These payments have been made and should not be re-sent.

“We apologise for any inconvenience caused and are working to rectify the issue as quickly as possible.”

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