Competition watchdog drops legal action against Viagogo

The competition watchdog has dropped court action against ticket reselling website Viagogo, saying the company has addressed its concerns.

The Competition and Markets Authority (CMA) said in July that it was going ahead with legal proceedings after repeated warnings over Viagogo’s compliance with consumer protection law.

But on Thursday it said Viagogo had addressed concerns relating to how it presents information to customers.

Andrea Coscelli, chief executive of the CMA, said: “Key information needed to make informed decisions before buying a ticket is now much clearer, including on where you’ll sit in a venue and whether you might be turned away at the door.”

However the CMA criticised Viagogo for its slow action and hinted that further regulation could be in store for the industry as a whole.

“Stronger consumer powers are required in the secondary ticketing sector and we will continue to work with the Government on the most effective way to achieve this,” Dr Coscelli said.

The argument between the company and the regulator has been raging for over a year since the CMA first slapped Viagogo with legal action last August.

In November, the authority secured a court order that obliged Viagogo to implement the necessary changes in full by January 17.

It then raised concerns that the website was still not compliant with certain aspects of the order, and in March announced it was preparing to take legal action for contempt of court.

Viagogo responded by committing to make further improvements to its website.

This was followed by the July warning that it could face a contempt of court action.

Another review of Viagogo’s compliance with the court order will be completed in October to decide whether the CMA should take further action.

The continued complaints of the regulator contributed to Google’s decision in July to suspend Viagogo as an advertiser after finding the firm had breached its policies.

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