British Airways sorry for email error announcing wrong flight cancellations

British Airways has apologised after an "email error" meant some passengers were wrongly told their flights were cancelled following the announcement that pilots will strike for three days next month.

Weddings, honeymoons and holidays of a lifetime have been thrown into doubt by the walkouts, which will see a raft of flights cancelled on September 9, 10 and 27.

But it has now emerged that some passengers – the exact number has not yet been confirmed – were wrongly told their flight would be cancelled and they were advised to rebook.

A spokesman for airline said: "We are sorry that some customers received an email in error to say that their flight had been cancelled on non-strike days. We are getting in touch with all those customers this afternoon to clarify that their flight will go ahead as planned.

"We are sorry for any confusion and inconvenience this has caused."

He said anyone who went on to spend money on alternative arrangements should contact British Airways "and we will deal with each case on an individual basis".

The spokesman clarified that some flights on non-strike days will be affected, but that the bulk of those cancelled are on the three strike days.

Swathes of passengers on flights which will be grounded tried in vain to contact the airline to make alternative arrangements on Saturday.

One told the PA news agency his 10-year wedding anniversary "trip of a lifetime" was in doubt after more than 100 calls to BA to get a refund went unanswered.

The airline's customer service lines were jammed on Saturday morning after passengers booked on flights received emails overnight warning "a large number of delays and cancellations" were likely during the action.

The British Airline Pilots Association (Balpa) announced the strikes on Friday night after 93% of its members rejected an 11.5% pay rise across three years.

Scott Kishere, a filmmaker and police community officer, told PA: "My wife and I have been told that our flight to Toronto has been cancelled.

"This was a full package we booked through BA for our 10-year wedding anniversary. I have made over 100 attempts to contact them for a refund and they're not answering.

"Until we get a refund we do not have the money to rebook our trip of a lifetime.

"With the days counting down it now looks unlikely we will be able to celebrate our 10-year anniversary as expected."

Mr Kishere, from Dorset, is one of hundreds of passengers who have tried desperately to contact BA on social media and its phone lines.

He said he also plans to travel to Chicago, for the city's marathon, with his partner one week after the final day of strikes, but fears that could also be impacted.

"We have worked so hard for these trips and BA do not have the decency or customer care to support us.

"For them this has been on the cards for a long time and I cannot believe they didn't have a contingency in place."

Others have also tweeted at BA telling them their wedding plans have been threatened by the action.

Criticism has been levelled at both the airline itself and the pilots who voted for strike action following a long-running dispute.

Chris Deverell, 36, from Bedford, said his "trip of a lifetime" to watch the Rugby World Cup in Japan with his father was in jeopardy.

"At the moment I have not heard anything from BA as to whether it's going to be cancelled or not," said Mr Deverell, whose trip has been roughly four years in the making.

"They have just basically been saying 'keep checking the website' and they will email and let us know if it's going to be cancelled."

He said they have been able to use airmiles to book an alternative flight three days after their planned outbound flight, which was on September 27, but said the threat to the trip was "totally gutting, I'm furious".

"I'm not going to be able to repeat that experience again," he said, adding arrangements when he arrived in Japan have also been impacted.

"It's not like a holiday I can do next year, there's never going to be another Rugby World Cup in Japan in my lifetime.

"The pilots should not be asking for anything more than anybody else."

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Comedy duo Eric Morecambe, right, and Ernie Wise try out new sleeperseats, which British Airways is installing for all first-class passengers on their jumbo jets.
The Duke of Edinburgh holds the umbrella as he and the Queen board a British Airways Concorde at snowy Heathrow Airport to begin their three week tour of the Middle East.
Dhamran Airport, Saudi Arabia awaits the arrival of Queen Elizabeth II and the Duke of Edinburgh on a British Airways Concorde.
British Airways is dropping the word "Airways" to give its fleet of aircraft a "bold new look". How the single word "British" will appear in seven foot high letters on jetliners is shown here. The branding will also be used on trucks, vans and tickets.
British Airways new uniform on display on the apron at Cannes Airport under the nose of Concorde. Kept almost a secret as the Princess of Wales's wedding dress, the new blue blazer, grey flannels and striped tie a-la-college style were revealed at a fashion show in the South of France.
The royal concorde party ready to board the aircraft at Heathrow Airport. Leading the way, the Queen Mother, escorted by British Airways chairman Lord King, followed by Lord Linley, Lady Sarah Armstrong-Jones and Susannah Constantine, Linley's girlfriend. The one hour 50 minute flight was a supersonic birthday treat for the Queen Mother who celebrated her 85th birthday on Sunday 4th August, and was the fulfilment of a long held wish.
The royal concorde party ready to board the aircraft at Heathrow Airport. Leading the way, the Queen Mother, escorted by British Airways chairman Lord King, followed by Lord Linley, Lady Sarah Armstrong-Jones and Susannah Constantine, Linley's girlfriend. The one hour 50 minute flight was a supersonic birthday treat for the Queen Mother who celebrated her 85th birthday on Sunday 4th August, and was the fulfilment of a long held wish.
Four Central Electricity Generating Board engineers are suspended high above the River Usk, Wales, during repair work to damaged overhead power cable lines. The repairmen were lowered down to the damaged cables by a British Airways Boeing Chinook. Carrying out the repair work this way, rather than using the conventional trolley, will save an estimated �140,000. Using the trolley system, taking a week to complete the work, would cost about �40,000 a day in 'lost electricity', where as using the helicopter to complete the work in 30 minutes cost just �100,000
A British Airways Concorde is shadowed by two Second World War Spitfires as it arrives to make a pass over Biggin Hill during the Air Show
The Queen Mother had a belated birthday present, a flight on British Airways' supersonic jetliner Concorde. It was her first trip in the sound barrier breaking aircraft and came as a result of her long-held desire to fly in the plane.
The Duchess of York, after becoming the first woman Royal to gain a private pilot's licence last month, went on the flight deck of a Concorde supersonic jet during her visit to Heathrow Airport as a guest of British Airways.
The old (in background) and new style B-Cal aircraft at Gatwick Airport, after the first of the British Caledonian's BAC 1-11 500 series of jets to be painted in the new British Airways livery. Archive-PA226398-3
The Prince and Princess of Wales board a scheduled British Airways flight to Nigeria at Gatwick Airport.
Captain Bernard Gallacher (centre) with the European Ryder Cup golf team after presenting a set of commemorative clubs to Lord MacFarlane, chairman of United Distillers, the team's sponsors at Heathrow Airport. Team members are: Left to right: David Gilford, Seve Ballesteros, Nick Faldo, David Feherty, Mark James, (Lord MacFarlane), Bernard Gallacher, Steven Richardson, Colin Montgomerie, Jose-Maria Olazabal, and Ian Woosnam.
Barbara Harmer, 39, the first woman civil supersonic pilot flew into the record books operating a British Airways Concorde.
PAP CAS1: 17.3.95: CASABLANCA: Britain's Prince of Wales talks with Patricia Perrinet as he sits in one of the new Club class seats being introducedby British Airways on their European flights during a visit to the airline's stand while touring the British Week exhibition in Casablance Friday. The airline has just started to operate from the Moroccan town to London. The Prince is on the last full day of his four day visit to the North African country. See PA story ROYAL Morocco. Picture by Martin Keene/PA.
A British Airways Concorde leads the Royal Air Force's Red Arrows display squadron as they fly over London's Heathrow Airport, which was celebrating its 50th annniversary.
A LINE OF BRITISH AIRWAYS JUMBO JETS AT HEATHROW'S TERMINAL 4. Photo by Tim Ockenden/PA
Mrs Shahara Chowdhury (centre) holds her new born son, Akash, who was born on a British Airways flight at 03.12 a.m. on 7th April from Bangladesh with the assistance of Gillian Grieff (left) and Yvonne Bettoney (right). Photo by Rebecca Naden/PA. See PA Story AIR Birth
British Airways Chief Executive Bob Ayling with one of the colourful paintings and designs, which acts as BA's new logo on the tail of a Boeing 747, during the unveiling of BA's new identity at Heathrow Airport today (Tuesday). Photo Tim Ockenden /PA. See PA Story AIR BA.
British Airways Chief Executive Bob Ayling and deputy Prime Minister John Prescott (left) toast the BA new image, as they unveil one of the paintings portrayed by the company, on the tail of a Boeing 747, at Heathrow Airport today (Tuesday). Photo Tim Ockenden /PA. See PA Story AIR BA.
A British Airways Concorde touches down at Filton, nr Bristol, 30 years to the day after the first of its type flew on its maiden flight from Filton to Fairford. The plane made a nostalgic trip from Heathrow. Plans to stop off at the former test site at RAF Fairford were cancelled because the base is being used by US bomber planes involved in the Kosovan conflict.
The Manchester United football team line up at Heathrow Airport with the crew from their British Airways flight, before departing to Barcelona for the European Cup Final against Bayern Munich on Wednesday May 26, 1999.
A British Airways' Concorde at Heathrow Airport, London. Staff were putting the finishing touches to a BA Concorde ahead of a test flight which is due to take place. Concorde chief pilot Mike Bannister will take the plane on a verification flight. * which will involve a trip out over the Atlantic before a return to RAF Brize Norton in Oxfordshire. The flight is part of the Anglo-French effort to return the supersonic aircraft to passenger service following the July 2000 Air France crash in which a Concorde went down in flames near Paris. All 109 passengers and crew on board died as well as four people on the ground. * 13/07/2001 of a British Airways' Concorde at Heathrow Airport, London. A British Airways' Concorde will take to the air tomorrow on a first test flight aimed at putting the supersonic plane back into passenger service after last year's crash, the airline announced. BA's Concorde chief pilot Captain Mike Bannister will be at the controls for the flight which will leave Heathrow airport for a flight over the Atlantic before returning to RAF Brize Norton in Oxfordshire around 6pm. The flight will test various modifications that are being made to both BA's and Air France's Concorde fleet since last year's Concorde crash near Paris which claimed 113 lives. 6/11/01: The airline reported plummeting profits, showing the effects on the business of the September 11 terror attacks. For the six months to September 30, pre-tax profits were 45 million - during the same period last year they hit 150 million. Some of the toughest trading was during the second quarter, with pre-tax profits down on last year's figure of 200 million to just 5 million. The airline's Concorde aircraft will begin commercial transatlantic operations , for the first time since they were grounded for modifications after an Air France Concorde crashed July 2000. 10/09/02 : British Airways' Concorde at Heathrow Airport, London. British Airways is to be kicked out of the prestigious FTSE 100 Index for the first time in its history as a private company, it emerged. Along with EMI and International Power, BA is set to be demoted in the latest quarterly reshuffle of Britain's biggest plcs following Falling profits. 04/11/02 : BA pilots are hoping that the company will agree a radical new pay structure aimed at sweeping away allowances and incorporating them into salaries. An outline of the package has been agreed between BA and the pilots' union Balpa (British Airline Pilots' Association) but the firm's board has to agree the details. Neither side would say how much the deal was worth but it is thought that pilots will see their basic pay rise substantially from next year.
Captain Mike Bannister (R) and Senior First Officer Jonathan Napier (L) wave from the cockpit as the British Airways Concorde lands at London's Heathrow Airport, on the day that the world's first supersonic airliner retired from commercial service. Thousands of people gathered at the airport to see three of the aircraft land one after the other.
Team captain Martin Johnson holds the Rugby World Cup as he, Jonny Wilkinson and Head Coach Clive Woodward (right) emerge, from a British Airways Boeing 747 after landing at London's Heathrow Airport. Thousands of fans were at the airport to welcome home the team which won the trophy after beating Australia Saturday in extra time.
Queen Elizabeth II meets British Airways dignitaries during a visit to Heathrow Airport to mark the 10th anniversary of UNICEF and British Airways' Change for Good' programme. Under the scheme, air passengers are able to donate unwanted foreign coins and notes during flights using envelopes found at their seats.
Queen Elizabeth II meets British Airways dignitaries during a visit to Heathrow Airport to mark the 10th anniversary of UNICEF and British Airways' Change for Good' programme. Under the scheme, air passengers are able to donate unwanted foreign coins and notes during flights using envelopes found at their seats.
Britain's Prime Minister Tony Blair signs the side of a British Airways 747 aircraft which will become a flying petition with signatures of celebrities, passengers and staff to support London's bid for the 2012 Olympics.
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BA has said its proposed pay deal has been accepted by members of the Unite and GMB unions, which represent engineers, cabin crew and ground staff.

Balpa said more strike dates could yet be announced, adding they are "a last resort and with enormous frustration at the way the business is now being run".

Peter Dempsey, 41, said his family could be forced to pay hundreds of pounds for alternative flights to return from a family wedding in Seville, southern Spain.

"It's the return that has completely screwed us up as we are flying back with our in-laws and we cannot move the dates," said Mr Dempsey, who flies out on September 5 for his wife's cousin's wedding.

"We have no option but to completely cancel both legs and rebook or they won't give a refund."

The replacement flights could cost between £200 and £330 each, compared to the £550 they paid for all four, he said.

"It's not a massive amount but not everyone has that kind of money. God knows what it is costing others who have flights to America."

Mr Dempsey described the service since the announcement as "shocking", adding BA "clearly don't have enough people to handle such a crisis".

The airline said it will offer refunds and rebookings, adding: "We will do everything we can to get as many people away on their journeys as possible."

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