TSB apologises to customers again following fresh banking app issues

TSB has had to apologise to customers again after users struggled to access its mobile app and online banking early on Thursday morning.

The problems started at around 4am and were fixed by 7am.

The issues stemmed from routine maintenance – and were unrelated to TSB’s huge IT meldown last year which caused many people to lose access to online banking services.

Last year’s problems were caused by a botched IT migration.

People expressed their frustrations over the latest issues on Twitter, with one saying: “Oh here we go again. TSB bank is down again. Time for a switch I think!”

Another said: “#TSB yet again, can not access my online banking, becoming far too common these days. Think a bank change is on the cards.”

TSB’s IT platform has been broadly stable in recent months, with just one incident recorded in the second quarter of this year.

A TSB spokesman said: “We are aware of an intermittent issue that affected a small number of customers trying to access their mobile and online banking early this morning.

“We can confirm the problem has now been fixed. We would like to apologise for any inconvenience this may have caused.”

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