The royal fab four join forces for first time to launch mental health text line

The Duke and Duchess of Cambridge and Duke and Duchess of Sussex have teamed up for the first time to launch a major project – a text messaging helpline for people experiencing a “tough moment”.

The fab four – William, Kate, Meghan and Harry – have backed the initiative called Shout with a £3 million grant from their Royal Foundation and want to help those in need move from “crisis to calm”.

Since last autumn the royal couples have been making private visits to the volunteers behind Shout, which connects people experiencing problems – from suicidal thoughts and relationship issues to bullying – with trained volunteers who can provide help.

Royals launch Shout metal health text messaging service
The Duke of Cambridge meeting, from left, Jo Irwin, Amanda Brown-Bennet and Carol Keith who are crisis volunteers working with Shout (Shout/PA)

William and Kate attended the launch event at Kensington Palace, where the duke said: “With the biggest investment by the Royal Foundation to date we are today able to formally launch Shout – a new UK wide service that connects vulnerable people in a state of crisis to trained volunteers who are there to help.

“The service is free to use, anonymous, and operates 24 hours a day, seven days a week.

“The conversations are run by volunteers who have completed 25 hours of online training, and are monitored by an exceptional clinical team. Over the course of the last year 1,000 volunteers have signed up, and 60,000 conversations have taken place.

Royals launch Shout metal health text messaging service
The Duke and Duchess of Sussex meeting crisis volunteers working with Shout (Shout/PA)

“That is 60,000 moments when people who were feeling scared, frightened and alone were able to use their phone to connect with someone who could support them.”

The Royal Foundation gave the £3 million grant to establish the charity Mental Health Innovations (MHI), which runs Shout, and aims to use digital developments to support the mental health of the nation.

Kate also spoke and highlighted Shout’s appeal for more volunteers following the end of its 12-month pilot.

She said: “For the last few years, I’ve been focusing much of my work on the importance of prevention in the earliest years of life to help avoid problems in later life.

“But, sadly, for so many, they have already reached a crisis situation. This is why Shout is so important. It is able to offer support when it is crucially needed, and the opportunity to turn lives around.”

Shout was researched and developed by the Royal Foundation, the Cambridges and Sussexes charity, and is modelled on the American-based Crisis Text Line, which launched in August 2013, and has processed over 100 million messages.

William has appeared in a video to help launch the project and is seen meeting volunteers, as are Meghan and Harry who were filmed during a private visit last year.

In the footage the Duke of Cambridge makes an appeal for volunteers to join Shout.

Lorraine Heggessey, the Royal Foundation’s chief executive officer, said: “Our unique model and the influence of Their Royal Highnesses has enabled us to develop this innovative solution to tackle one of today’s biggest challenges – the increasing number of people needing mental health support.

“The pilot stages have demonstrated the huge need for this service and the potential impact it can have.”

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