Lloyds, Halifax and RBS/NatWest customers struggle to access online accounts

Two major banking groups have apologised after some customers struggled to access their online accounts on Monday.

Some customers with Lloyds Banking Group, which includes Halifax, were having issues with internet and mobile banking services and the bank said it was working to get them back to normal.

And NatWest/RBS said a small number of customers may have experienced problems logging into online and mobile banking for a short period on Monday morning but services were later running normally.

A spokesman for RBS/NatWest said: “A small number of customers may have experienced problems accessing mobile and online banking for a short period this morning.

“All services are back up and running as normal. We apologise for any inconvenience this caused.”

A statement from Lloyds Banking Group said: “We know some of our customers are having issues with internet banking.

“We’re sorry for this and are working to have it back to normal soon.”

Twitter users expressed their frustration at the problems.

One replied to Lloyds on Twitter: “Not good enough, I’ve got bills going out today. This shouldn’t happen.”

Another said: “Can’t log into my online personal or business accounts with #Lloyds Bank.”

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