Ryanair faces action over refusal to compensate strike-hit passengers

Ryanair is facing enforcement action by the airline regulator over its refusal to compensate passengers for flight disruption caused by staff taking strike action.

The Civil Aviation Authority (CAA) said the low-cost airline has rejected compensation claims and has now ended its agreement with AviationADR – a CAA-approved body for alternative dispute resolution of passenger complaints.

The CAA said it does not believe the strikes are “extraordinary circumstances”, as Ryanair has claimed, and are therefore not exempt, meaning its customers should be compensated.

Ryanair’s flights were hit by widespread strikes over the summer by the carrier’s pilot and cabin crews, while it also suffered amid the industry-wide air traffic control industrial action that saw thousands of flights cancelled across Europe.

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