Car insurance policies on price comparisons sites include errors - study

Price comparison sites seen by millions of consumers include a "high amount" of errors on car insurance policies, a consumer group has warned.

Which? said it found at least one detail published on the sites was different to that analysed in documents for six out of 10 policies listed on GoCompare, Compare The Market, Confused and MoneySuperMarket.

The watchdog said in light of Competition and Markets Authority findings that 85% of internet users have used price comparison sites, it was concerned that millions of consumers were not getting a clear picture from the websites they visit.

Among the examples were 10 claims that a courtesy car was guaranteed during repairs when the policy document made no such promise, sunroof cover being included but not reflected in policy wording, inconsistent levels of cover for personal accident and incorrect information about cover for loss and theft of keys.

Which? encouraged consumers not to rely entirely on the policy details published on price comparison websites and to check the policy documents on the relevant provider's website to ensure they get the right product.

Which? Money editor Harry Rose said: "We were staggered to see such a high amount of errors across the policies listed on price comparison sites. Millions of consumers visit these websites, hoping to find all the information they need to make an informed decision in one place - yet our findings cast real doubt on their ability to do so.

"These sites should up their game to ensure customers know exactly what they're purchasing and from whom, otherwise they might well end up with policies and contracts that simply don't meet their needs."

Confused.com said: "Insurance policy documents can be incredibly complex. We're constantly reviewing how policy information is displayed to our customers and value the feedback provided."

MoneySuperMarket said: "All the insurance providers we work with have to provide MoneySuperMarket with information on any changes to their level of cover. In addition, every car insurance brand that can quote on our site is audited on a regular basis.

"If we pick up any inaccuracies we then liaise with the insurance provider to clarify and resolve the issue to ensure there is no customer detriment."

Compare The Market said: "We work with our providers and check that the information provided is accurate. If we discover any discrepancies, this is promptly addressed."

GoCompare said it carried out a series of checks, including verification by its insurance partners, adding: "We rely on partners to keep us updated with any changes. We'll be reviewing our processes to ensure the highest levels of accuracy."