Tesco Bank apologises after customers unable to access online banking

Tesco Bank has apologised to customers after they found themselves unable to access its app and online services.

The problems started at around 10.30am on Tuesday.

Tesco Bank, which has over five million customers, has not confirmed what caused them and said it is "working hard" to fix its service.

Its problems follow TSB's recent IT meltdown, which left customers unable to access their accounts.

A Tesco Bank spokeswoman said: "We apologise to customers who are currently unable to access mobile and online banking.

"We are working hard to restore service and thank customers for their patience."

Tesco Bank said customers can still contact by phone to access their accounts.

One Twitter user told the bank: "What a joke, can't transfer money and I don't have time to wait on the phone. Time to move my account."

In 2016, Tesco Bank was hit by an attack that prompted a freeze in online transactions for customers.

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