HSBC apologises for online glitches as customers frozen out of accounts
HSBC has apologised after customers were unable to access online and mobile banking services.
The banking giant did not give a reason for the outage, which occurred on Friday morning, or specify the numbers of people affected.
Our Online & Mobile Banking is now available. We are sorry for any inconvenience caused.
-- HSBC UK (@HSBC_UK) October 27, 2017
A spokesman for HSBC said: "Our online and mobile banking services are now available. We are sorry for any inconvenience caused."
Several HSBC customers kicked up a fuss on social media, complaining of not being able to log in to their accounts and ripping into the lender over its poor customer service.
@HSBC_UK Just replace your call centre with parrots that say "use the web site" and put you on permanent hold if you already have. Cheap.
-- Richard Brooksby (@rptb1) October 27, 2017
One Twitter user wrote: "@HSBC_UK Just replace your call centre with parrots that say 'use the web site' and put you on permanent hold if you already have. Cheap."
Another disputed the bank's claim that services were back to normal, saying: "UK online banking still isn't working despite your tweet saying it is!!!"
@HSBC_UK online banking still isn't working despite your tweet saying it is!!!
-- michelle cooper (@1plus2_) October 27, 2017
British banks are regularly hit with IT outages, and earlier this year customers with NatWest, RBS, Lloyds and Halifax also struggled with online glitches.
Some NatWest customers said cash appeared to have "disappeared into thin air" as attempts were made to transfer money in April.
