Santander refusing to give Monarch customers refunds

birmingham  uk   april 24 ...

Santander has been accused of misleading customers about their rights following the spectacular collapse of Monarch Airlines.

More than 860,000 people in the UK have been affected by the failure of the airline, with more than 100,000 stranded abroad.

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Some, who bought an ATOL-protected holidays, will be able to reclaim their money from the body. Meanwhile, of those who aren't eligible, many should be entitled to a refund from their bank.

However, dozens of frustrated passengers have been complaining on Twitter that they have been wrongly turned away.

Under Section 75 of the Consumer Credit Act, those who paid between £100 and £30,000 by credit card should be able to claw the money back from their credit card provider.

In most cases, they will need to have booked direct with the tour operator or airline, although some credit card companies will give a refund even if you've paid via a travel agent.

Meanwhile, those who paid via debit card after 15 December last year should be able to claim the money back from their bank under a voluntary chargeback scheme.

But many customers of Santander say that the bank has turned them away, simply referring them back to the airline instead.

"Santander's refusing to refund under sec 75 people who've lost money on Monarch flights bought after 15/12/16," writes one Twitter user, with another saying: "Santander will not refund debit cards at the moment as cannot reclaim money back from Monarch!"

Santander is now telling customers to call on 0800 9123 123 to discuss their situation.

"We apologise if staff have provided wrong information at any point," a spokesperson tells the Sun.

"Our call centres and branches have all been briefed on what our position is and this was put in to place as quickly as possible once Monarch's situation was confirmed this morning."

Barclays Bank is also telling customers to contact Monarch first, as it will only issue refunds if the airline won't.

"If Monarch are unable to help you, please contact us to raise a dispute," it says. "If you've booked using your Barclaycard, please contact them directly."

The weirdest airline rules
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The weirdest airline rules

The rules of flying aren't as straightforward as you'd imagine and many of the strange laws that go beyond leaving your liquids and sharp objects at home could easily get you kicked off a plane.

Bad body odour, offensive T-shirts and having your tonsils removed could stop your from flying, while there are some odd items you never imagined carrying that will

Delta has no problem with passengers carrying antlers but says they "must be free of residue, the skull must be wrapped and the tips protected." It adds that they cannot exceed 115 inches or 100 lbs.
Thinking of becoming a flight attendant? Hawaiian Airlines isn't a fan of its staff being adventurous with their hair. It says: "Unacceptable hairstyles include, but are not limited to, extreme or unnatural colors (e.g., pink, purple), top-knots, dreadlocks, cornrows and Mohawks."
If you're planning on flying with Qantas and need to have your tonsils removed, you'll have to wait a lengthy three weeks before you're allowed to travel, according to the Herald Sun. With Japan Airlines, it's a two-week ban.
Delta states that you can be kicked off a flight "when the passenger's conduct creates an unreasonable risk of offense or annoyance to other passengers."
Emotional support animals range from dogs to pigs and even miniature horses but ferrets aren't allowed on flights. As Delta puts it, the airline won't accept "snakes, other reptiles, ferrets, rodents and spiders as Service Animals."
Airline obesity policies differ with some, including Alaska Airlines, requiring overweight passengers to purchase a second seat. British Airways passengers must be able to buckle their seatbelt and fully lower both armrests, otherwise they need to purchase a second ticket.
American Airlines states that the crew may refuse transport of passengers who "are clothed in a manner that would cause discomfort or offense to other passengers or are barefoot." Meanwhile, Virgin Atlantic says it refuses to transport any passenger "who is not wearing both top and bottom apparel." In 2017, a hen group was kicked off a Jet2 flight for wearing T-shirts with the phrase 'bitches on tour'.
Aside from the germs, there's another reason to keep your shoes on while flying. Some airlines including Delta say they "may refuse to transport or may remove passengers" if they are "barefoot".
A number of airlines, including American Airlines, Delta Air Lines and United Airlines, can kick you off a flight for having an "offensive odour". In 2010, Air Canada removed a passenger from a flight to Montreal after they emitted what fellow travellers described as a "brutal" odour. In 2014, a French man was ordered off an American Airlines flight to Dallas when passengers complained about his body odour.

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