Uber's boss says sorry for 'mistakes' after firm denied London licence renewal

The boss of Uber has apologised for "the mistakes we've made" after the ride-hailing firm was denied a new operating licence in London.

Chief executive Dara Khosrowshahi accepted that the company has "got things wrong".

In a letter to the London Evening Standard, he wrote that although Uber will launch an appeal against the decision by Transport for London (TfL) not to renew its licence, it will do so "with the knowledge that we must also change".

He went on: "We won't be perfect, but we will listen to you; we will look to be long-term partners with the cities we serve; and we will run our business with humility, integrity and passion."