The leader of the council at the heart of the Grenfell Tower disaster faced fresh calls to resign during a fraught public meeting.
Elizabeth Campbell, head of Kensington and Chelsea Council, endured heckles and questions over her competence in front of residents from the west London neighbourhood.
The authority has come under sustained attack over its handling of the tragedy, in which at least 80 people died.
Ms Campbell was joined by the council chief executive, Barry Quirk, representatives from the police and Pepe Francis, the organiser of Notting Hill Carnival, at the Al Manaar, the Muslim Cultural Heritage Centre, west London.
She was told by one woman in attendance she had "blood on her hands" while others suggested she stood down.
"I'm not stepping down, I'm stepping up, I'm doing everyone we can to make everything better," Ms Campbell told the meeting.
But the resident replied: "You come to these meetings time after time and you do nothing."
The meeting was calmer than previous gatherings and saw a call for unity from one woman who said she had lost relatives in the fire.
"I beg you as a relative of the deceased for you to come together as a collective, creative force, because collectively is the only way we can achieve what we need to achieve in collaboration with the local authority, the Government, whoever we need, as a collective in a dignified manner," she said.