A woman has been taken to hospital with "serious injuries" after falling down a lift shaft at a Starbucks.
West Midlands Ambulance Service said the woman fell approximately 25 feet (7.6 metres), at the chain's shop in Solihull High Street.
The woman, believed to be in her 20s, suffered a suspected broken leg and pelvis.
Paramedics reported the woman tried to use the lift but fell when she stepped into the lift shaft and found nothing there.
Emergency services were called to the shop at 12.35pm on Thursday and ambulance staff and firefighters helped extricate her.
A spokesman for the ambulance service said: "The woman had suffered probable breaks to her pelvis and leg.
"After being immobilised and having splints applied, she was taken by ambulance to the major trauma centre at Queen Elizabeth Hospital, Birmingham for further assessment and treatment."