Disabled boy's Make-a-Wish Disneyland trip ruined after ticket row

Layton Chapman has quadriplegic cerebral palsy and epilepsy

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Disabled child's dream Make a Wish trip ruined

A disabled boy's once-in-a-lifetime trip to Disneyland Paris was "ruined" after his family were marched out of the resort by security guards.

Little Layton Chapman, who has quadriplegic cerebral palsy and epilepsy and could die at any time, made the journey to Paris after being granted a four-day trip by Make-A-Wish.

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The trip, organised for children with life-threatening, medical conditions, was the six-year-old's "last and only wish", but came crashing down during a nightmare ticket mix-up, Hull Daily Mail reports.

When Layton, his mum Danielle Huart, 32, her partner Dale Chapman and brother and sister Ebony Leigh, 13, and Ellis Jay, 10, arrived at the Sequoia Lodge in Disney Village, they were told they had arrived two days late and would have to check out the next day.

Credits: Hull Daily Mail WS

The four-day trip was granted by Make-A-Wish

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The ticket mix-up also meant they could not get onto the park as they did not have the right pass, so for two days they were trapped inside the village instead of enjoying the rides and characters.

His mum said: "They were arrogant and just not helpful at all. Because of the ticket mix up we missed a lot. We couldn't leave the village, it was like a prison.

"I was so upset I was crying, the kids were bored, I just wanted to come home."

Although Disney managed to sort out a room for the stay, they were not given a Genie card for access to the theme park.

To compensate for the error, they were given a fast-track pass so they could get on the rides quicker.

But when they tried to use it, staff told them the pass did not work and they were not allowed on the rides.

Ms Huart said: "They marched us to customer services and they even turned us away. It was so embarrassing getting marched past all the other families, like we'd done something wrong.

"This was his last and only wish he will get and it was ruined."

Layton's birthday was the next day and his mum had organised for a meal and cake to mark the occassion at Buffalow restaurant.

But because of the booking mix-up, they were told they could not have a table or cake.

Ms Huart said she spent the rest of the day complaining to hotel management instead of enjoying what should have been a once-in-a-lifetime family holiday.

She said: "I rang my mum who was in contact with a Make A Wish rep. I said, 'mum please get me home. I'll get the ferry, drive or get a private jet, I don't care.'"

Credits: Hull Daily Mail WS

Layton suffers from quadriplegic cerebral palsy and epilepsy and could die at any time

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That evening, the family eventually got the correct tickets and rearranged Layton's birthday party, giving the family a day and a half to explore the park, instead of the four they were promised.

Ms Huart said: "Layton also got to meet a few characters, just not as many as we'd like. Donald Duck tried to give him a kiss and ended up hitting him in the head and he screamed. Moana was really nice and gentle with him though.

"He still smiled all the way through but this is probably his only chance at a holiday."

A spokeswoman for Disneyland Paris said: "We regret this particular wish did not meet the guest's expectations and we are now closely working with the family to resolve the situation.

A spokeswoman for Make a Wish Foundation said: "When guest matters arise, we work with our friends at Disney to ensure the family is supported."


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