Scamwatch: New Netflix fraud

Don’t be fooled by this account deactivation email scam

Scamwatch: new Netflix fraud

Stay one step ahead of the fraudsters with our series of articles giving you the lowdown on the scams they use to trick people out of their hard-earned cash - and how to avoid being taken in by them.

This week, we explain how Netflix users are being targeted with fraudulent emails.

How does it work?

Fraudsters are sending out fake emails to Netflix users claiming there is a problem with payment and that their account has been deactivated.

To resolve the issue, the fraudulent messages, which are sent from the address supportnetflix@checkinformation.com and include the Netflix logo, then instruct recipients to click on a link and enter their payment details.

"Dear User, We're having some trouble with your current billing information. We'll try again. But in the meantime you may want to update your payment details," the emails read.

However, anyone who follows the instructions is sharing his or her bank details with the criminals behind the scam.

How can I avoid being caught out?

The emails sent out in this scam are designed to closely resemble legitimate messages from Netflix.

That's why, even if a payment request or account deactivation email looks genuine, it's always worth checking before you respond or click on any links within it.

"Members who want to learn more about how to keep their personal information safe against phishing scams and other malicious activity can go to netflix.com/security or contact Customer Service directly," a Netflix spokesperson said.

I've been defrauded. What should I do?

If you are caught out by a phishing scam of this kind, the first thing you should do is secure any bank or credit card accounts the fraudsters may be able to access.

So call the relevant banks and card providers as soon as you realise you have been scammed.

You can also report the scam to the company involved, and to the police via Action Fraud on 0300 123 2040, so that action can be taken to stop others being conned.

Victims of scams and fraud

Victims of scams and fraud