Customer baffled by giant Amazon box containing tiny nail varnish

Michelle Hepton had assumed the parcel would be small enough to fit through the letterbox

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Customer baffled by giant Amazon box containing tiny nail varnish

An online shopper who ordered a tiny bottle of nail varnish was surprised when it turned up in a box big enough to hold hundreds of them.

Michelle Hepton from Rhyl was wrong in thinking the small item could be put through her letter box if she happened to be out when the post arrived.

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Internet retailer Amazon made the bizarre decision to send the nail polish in huge cardboard packaging, leaving Michelle completely baffled.

She took to Facebook to share her amusement posting the photograph and saying: "OMG when you order a bottle of nail polish off Amazon and this is the big ass box it gets delivered in - feeling amused."

Speaking to the Daily Post , she said: "When I saw the size of the box, I wondered what it was, I thought maybe I'd ordered something and forgotten about.

Credits: www.dailypost.co.uk

The huge box contained one single bottle of nail polish

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"I assumed, with the nail varnish being a small item, the box would be small enough to fit through the letter box so I'm glad I was in when it arrived.

"But I was shocked when I opened the huge box to find lots of paper packaging with the small bottle of nail varnish wrapped in a piece of bubble wrap inside."

She added: "I order a lot from Amazon as I am an Amazon Prime member and have always received an excellent, prompt service.

"I've never had excess packaging like this before.

Credits: Reuters

Michelle is a regular Amazon customer

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"I can't wait to see what the pillows I've ordered will arrive in."

A spokesman for Amazon said: "We are looking into this case."

The Daily Post was also referred to the 'packaging' section of their website which states: "We want to optimise the overall customer packaging experience.

"This includes driving improvements in the sustainability of packaging across Amazon's supply chain, starting with our own packaging and our own operations.

"About 25 million times a year, customers write to tell us they love how their products have been packaged – sending us pictures and stories that our packaging and fulfilment centre teams love to hear.

Amazon are continuing to look into how they package their items

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"They also tell us when our packaging hasn't worked – when their products were damaged, when the box used was too big, or just too hard to open.

"This informs our worldwide packaging team and allows us and our vendors to make improvements.

"If it's serious enough, their feedback can automatically pull what we call "the Andon cord" to prevent a product from disappointing another customer."

The website adds: "We continue to pursue multi-year waste reduction initiatives – e-commerce ready packaging and Amazon Frustration-Free Packaging – to promote easy-to-open, 100% recyclable packaging and to ship products in their own packages without additional shipping boxes."

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