Brides' fury after dress shop closes weeks before weddings

Brides paid thousands of pounds and don't know where to turn

Updated: 

Credits: Manchester Evening News WS

Manchester Evening News WS

Furious brides-to-be have told how a wedding shop closed without warning just weeks before their big day.

Customers also claim that Bride to Be, in Prestwich, Greater Manchester, has left them thousands of pounds out of pocket.

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The bridal store closed its shutters last week and was not answering calls.

Its Facebook, Twitter and Instagram accounts have also been deleted, the Manchester Evening News reports.

Some brides who have paid for their dresses - and were expecting to collect them soon - received an email on Monday night telling them to contact the dress supplier directly.

Mandy Burns, 35, says she has been let down three weeks before her big day.

She paid a £789 deposit when she ordered her £1,500 dress in January.

Credits: Manchester Evening News WS

Manchester Evening News WS

When she moved her wedding date forward to April 23, she says Bride to Be demanded an extra £200 to deliver the special garment on time.

After noticing the shop's shutters were down last week, Mandy called them but no-one picked up.

On Monday night, Bride to Be emailed her saying 'due to circumstances out of our control, moving forwards you will now need to be in direct contact with your dress supplier regarding delivery and final payment of your gown'.

But Mandy says the shop have not yet paid her deposit to the supplier.

"It's a shock", said Mandy.

Credits: Manchester Evening News

Manchester Evening News

"Their communication skills are disgraceful, especially considering how much we've paid.

"They've not kept people informed. No-one knows what's going on.

"When your wedding is happening soon, you want to make sure there are no last minute worries."

"If you've got an inclination something's going wrong with your business, it doesn't happen overnight.

"You should stop taking orders at a certain point - not suddenly not answer calls and build a wall so customers can't contact you."

"I'm outraged. I'm feeling unnerved, anxious, worried.

"I'm lucky I've got wedding insurance."

Samantha Greenwood, 29, ordered her dress in July last year for her June 2017 wedding.

She says when Bride to Be failed to contact her by January for a fitting, she rang them and was told to 'call back in March'.

She says that, when she did, they told her to pay the full £1,800 cost before the supplier could release it to them. She paid but received no receipt.

After two weeks chasing the shop, she says their phone was finally answered by a man, who sent her a receipt.

Mandy says he denied that Bride to Be was closing, saying the shutters were down for refurbishment.

Samantha is 'in pieces', said her fiance Byron Moses.

Byron, 31, told the M.E.N: "We are distraught. We don't know if we're going to have a dress.

"We're nearly £2,000 down and ten weeks away from the wedding. We're at our wits' end.

"It's all we've talked about for the last week and this is supposed to be a special time for my fiancée. It's been ruined."

"I don't understand what was going through their mind - why didn't they contact anyone?

"Why be cowardly and say they're getting a refurbishment?

"I worry there are other women who don't know the shop has shut. They've only contacted people with orders due in the next couple of weeks."

Amy Milton, 32, received an email from the shop on Monday night telling her to contact the designer of her £400 dress.

However, she says Bride to Be never provided her with an order number, nor told her who was supplying the accessories she ordered.

"I don't know where to turn. I'm stuck with no wedding dress. I've paid for it - I'm in complete limbo. The thought I might have to start all over again finding another dress is awful.

"We've been totally disregarded. If you go bankrupt, you can still provide customer service. I feel massively let down."

Companies House lists the directors as Ryan Wilkinson and Holly Cuthbert.

M.E.N. has attempted repeatedly to contact Bride to Be for comment.

When a reporter visited the store on Tuesday, the shutters were pulled down and the phone went straight to an answer machine.

£20,983 wedding: where the money goes

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