How easy is it to switch?

75% saying it was simple to switch bank accounts

Updated: 

How easy is it to switch?

By now you've probably heard the message that switching can save you money hundreds of times. But still some people get put off, thinking it'll be too much hassle and too complicated. But is it?

A survey by comparison site GoCompare has looked at just how easy people find switching, and found home and car insurance the easiest to change, with more than 80% of adults who have switched saying it was easy.

Switching your banking accounts – whether credit card, current account or savings account – were viewed as almost as easy, with around 75% saying it was simple to switch. Positive comments about changing gas and electricity were about the same.

Communications such as broadband, mobile phones and landlines didn't fare as well, with under 70% feeling it was easy, while mortgages were viewed the most difficult. However, more than half (61%) still said it was easy.

The difficulties with switching

For those that struggled, the survey found a third of people thought it took too long to switch. A quarter also found the process too complicated.

How to switch

The process is different for what you're trying to switch.

For most, including insurance, credit cards, energy and telecoms, it's well worth using a comparison site. You'll be able to filter by the different deals and find what works best for you.

You rarely need to tell your old provider you're leaving them, but it's important to check. Some, including insurance policies, may auto-renew if you don't cancel.

Others, such as most phone and broadband switches, and all energy changes, will talk to your old supplier on your behalf.


Either way it's worth checking your final bill. It's possible you could be owed money by your old account and it's not always sent back to you unless you chase them.

Current accounts are slightly different as you can have more than one account at any time. To take advantage of switching offers you need to make sure your new bank is part of the switching service which guarantees payments will be automatically transferred. You'll also need to tick a box that says you agree to fully close your old account.

If you want to switch your mortgage, pay attention to the fees and charges with both your old and new lender. You might find it's actually more expensive to move once these are taken into account. It's worth talking to a mortgage advisor to help find the best deal for you.

This article is provided by the Money Advice Service.



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