The Fixer: contactless cards

Do I have to use a contactless debit card?

Updated: 
Have you been left out of pocket due to poor service or sharp practice? Do you have a money problem that won't go away?

It can seem impossible to get a fair result when you are battling a financial issue alone. But never fear! The AOL Money Fixer is here to help.

Dear Fixer,

My NatWest debit card recently ran out, and when I applied for a new one it arrived as a contactless card.

I do not trust contactless technology and would never use it, so I do not want a contactless card.

Can banks force us to have contactless cards or can we refuse to use them and demand a traditional debit card instead?

F Hopkins, Milton Keynes

Dear Mr Hopkins,


NatWest now issues contactless debit cards as standard. However, you can request not to have a contactless debit card if you would prefer.

To do this, call telephone banking or go into a NatWest branch and request a replacement contact-only debit card.

Once you receive this, you can then destroy your existing card and use the contact-only one instead.

The Fixer

Whatever your financial problem, write to themoneyfixer@aim.com and The AOL Money Fixer will get on the case.
Contactless Card Payments Rapidly Rising in U.K.