The Fixer: cruise compensation

Mechanical problem led to missed port on Caribbean cruise...

Updated: 
Have you been left out of pocket due to poor service or sharp practice? Do you have a money problem that won't go away?

It can seem impossible to get a fair result when you are battling a financial issue alone. But never fear! The AOL Money Fixer is here to help.

Dear Fixer,
We have recently returned from a Caribbean cruise with Thomson, one of the highlights of which for us was to be a day spent in St John's, Antigua.

However, the ship developed a mechanical problem that meant that we ended up staying overnight and the next morning at Basseterre while it was fixed.

The captain therefore decided he had to miss out St John's and go straight to Roseau Dominica, as we would have too great a distance to cover to get back to Barbados for our flight home.

I phoned and emailed Thomson to ask if there was any chance of a refund or compensation of some sort, as it was a port we were particularly looking forward to and the lost day was due to a fault with the ship rather than bad weather, for example.

But I was effectively, if very politely, told "tough". We didn't pay a huge amount for the 2 week holiday, but I had hoped they might offer us a few pounds off our next holiday. Can you help?

N Baker, Sandford

Dear Mrs Baker,

Following my intervention, Thomson has apologised for the missed port on your cruise.

"We're sorry to hear Mrs Baker was unhappy with her cruise experience," it said.

By way of compensation, it has offered you a £100 voucher off our next holiday with the company, which you have accepted.

The Fixer

Whatever your financial problem, write to themoneyfixer@aim.com and The AOL Money Fixer will get on the case.

More from The Fixer...
The Fixer: Expedia flight change paid

How to prevent annoying PPI calls

The Fixer: suitcase problem resolved

Best Tips for Summer Travel and Fun