The Fixer: Groupon order that never came

Can you help me get a refund for an order that failed to turn up?

Updated: 

Have you been left out of pocket due to poor service or sharp practice? Do you have a money problem that won't go away?

It can seem impossible to get a fair result when you are battling a financial issue alone. But never fear! The AOL Money Fixer is here to help.

Dear Fixer,
A long time ago now, I ordered two down mattress toppers via Groupon. I paid more than £100 for the items, which I have never received.

I have chased the order several times over the last year or so with both Groupon and the mattress topper supplier Bedding Direct.

However, neither company seems to want to send me the items - or give me a refund.

They simply say that too much time has elapsed, try to put the blame on the other company or tell me there are no mattress toppers left in stock. Can you help?

L Cottle, Surrey

Dear Ms Cottle,

Following my intervention, Groupon has looked into your case and has decided to offer you a full refund of £101.98.

It apologises for any inconvenience caused and should have already contacted you to confirm the refund amount.

The Fixer

Whatever your financial problem, write to themoneyfixer@aim.com and The AOL Money Fixer will get on the case.

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