Tesco glitch locks customers out of online banking

One in twenty Tesco Bank customers locked out of online banking for second day running as IT glitch strikes

Updated: 
One in twenty Tesco Bank customers locked out of online banking for second day running as IT glitch strikes

A technical glitch locked some current account, savings account and loan holders out of their accounts.

The bug affected one in 20 accounts, the equivalent of up to 300,000 people.

Access was blocked on the mobile app as well, meaning that these people were completely locked out.

Fixing the problem

Tesco Bank noticed the issue on Tuesday afternoon, but is unsure of what caused it.

Standing orders and direct debits were unaffected, allowing card holders to carry on using their debit card to make transactions and withdraw cash as normal.

People who have credit cards and insurance with Tesco Bank were unaffected.

Resolved

As of this morning, all accounts are back online.

Tesco Bank issued this statement:

"All customers can now see their accounts online as normal. We apologise for any inconvenience caused and thank customers for their patience."

Compare current accounts

Read more on AOL Money

One in 10 people fall for this banking scam

Nationwide sorry after mobile banking app failure

How Safe Is Online Banking?