Energy firm switch to be speeded up



The time it takes to switch electricity and gas supplier will be cut in half to two-and-a-half weeks under plans put forward by energy regulator Ofgem.

The proposals, agreed by the energy industry and due to come into force on December 31, will see switching times come down to three days plus a 14-day cooling off period.

The watchdog also published additional plans today to introduce next day switching by 2018 at the latest.

Around 62% of people have never switched energy supplier, Ofgem revealed in a March survey. The watchdog added these people were often on old, uncompetitive deals and could save up to £200 a
year if they switched.

Ofgem chief executive Dermot Nolan said: "Consumers can change their bank in seven days, their mobile phone in just a couple, but have to wait significantly longer to switch their energy supplier."

He added: "We hope this will give consumers more confidence to get out there and start shopping around."

Currently switching takes around five weeks, which includes a statutory two-week cooling off period that came into force in June.

The regulator has been working with energy suppliers and the Department of Energy and Climate Change (DECC) to speed up switching times.

Gas and electricity supplier lobby group Energy UK said it welcomed Ofgem's proposals.

Ofgem's additional proposals to introduce next day switching by 2018 at the latest will still include the 14-day cooling off period, but this will begin after a customer has changed supplier.

Next day switching will be made possible by the upgrading of old IT systems first developed in the 1990s, said Ofgem.

The latest figures from the DECC show that 1.3 million electricity customers and 866,000 gas customers changed supplier in the final quarter of 2013.

Ann Robinson, director of consumer policy at, said: "Today's announcement is exactly the sort of game-changer that is needed to encourage consumers to engage with the energy market.

"By speeding up the time it takes to switch energy supplier, households will feel the benefits of moving to a new tariff even sooner.

"With half of households yet to switch their energy supplier, it is clear there are barriers that need to be broken down. For many of these, it will be a question of confidence and fear of the unknown.

"However, measures such as those outlined today should improve this and provide people with greater reassurance."

Secretary of State for Energy Ed Davey said: "Energy companies have already confirmed they will meet my challenge to halve switching times by the end of the year, but I want to see them get to 24-hour switching as soon as possible.

"We are already seeing more people switching to get the best deal on their energy, and many are switching away from the 'big six' to smaller suppliers. Making the process much quicker will encourage more to shop around, increasing competition and driving down energy bills."

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