Tesco's hilarious response to customer garlic complaint

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Garlic on cutting board

When a Tesco customer complained about his mouldy garlic on Twitter, he may have been hoping to raise a laugh, or get himself a refund. However, he cannot have expected the brilliant letter he got back from the company.

It's the latest in a line of unexpectedly amusing responses from supermarkets



The customer, who goes by the Twitter name AlfrescoDB, contacted Tesco last week to complain that although his garlic was still in-date, it had gone mouldy. He added: "How am I supposed to fight off vampires now?"

In response, the supermarket sent him a letter, which began: "I do hope that by the time you receive this you have not had to encounter any vampires, mouldy garlic is not the suitable tool to use in such a situation."

It provided a money card loaded with £2 to enable to him to buy more garlic to "fight off the undead hordes" and "protect the people that you love."

And it added: "I do hope that this situation has not turned you away from purchasing your survival kit against the undead and unworldly beings from us." It also apologised for not stocking silver bullets in order to help fight werewolves.



Amusing responses

It's not the first time that supermarket customer service and social media staff have shown their funny side.

This week in the social media storm criticising David Moyes, Tesco was dragged into a discussion, and responded with a great one-liner. When one Twitter user asked Tesco Mobile if they had any vacancies for Moyes, the team responded: "We're award-winners here... not sure he'd fit in."

Back in January a Sainsbury's customer tweeted the supermarket saying that he had difficulty buying a pack of salmon because it had no 'bar cod'. Sainsbury's replied "Were there no other packs in the plaice or was that the sole one on the shelf? Floundering for an explanation!" The customer continued: "I tried dropping you a line but this whole situation is giving me a haddock. What are you going to do about it? Let minnow?" And the supermarket wrote: "If I'm herring you right, you're looking to eel our relationship. I'll tell the store to find the shelf and fillet." There then followed 13 more tweets, until the customer finished with "Thank you. This has probably been the finacle of my tweeting career. Carp diem."

Other light-hearted comments have been fairly controversial. In January last year, at the height of the horsemeat scandal, the day that Tesco ran its apology, the Twitter team signed off with "It's sleepy time so we're off to hit the hay."

But it'll take a lot to top the most famous example in 2011, when a three-year-old girl wrote to Sainsbury's saying that tiger bread looked more like a giraffe. She received a letter in response explaining that it was named by the first baker to make it because he thought it looked like a tiger. The staff member added that he thought it was 'a bit silly' and that renaming it was a 'brilliant idea'. The letter circulated on social media until January 2012 when Sainsbury's decided to rename the bread.