Plea to mortgage lenders to show sensitivity

PA/AOL Money
Updated
Coin stacks arranged to form a house shape. Concept image about rising house prices and mortgage costs. Copy space on the left s
Coin stacks arranged to form a house shape. Concept image about rising house prices and mortgage costs. Copy space on the left s

Mortgage lenders are sometimes failing to show sensitivity towards customers who have endured a personal crisis such as a bereavement and are struggling to keep up with their payments, the City regulator has found.

The Financial Conduct Authority (FCA) wants lenders to make sure they are treating their most vulnerable borrowers fairly and that front line staff are given enough flexibility to offer leniency when trying to help people to hang on to their home.
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