Consumers 'more keen to complain'

%VIRTUAL-SkimlinksPromo%Millions of complaints were made last year in Britain by consumers who are keener than ever to take action - but millions more people with a problem do not think grumbling is worth the hassle.

Figures from the first ever Consumer Action Monitor show that there were 38 million complaints about products and services in 2013 - a complaint every 1.2 seconds.