Yodel voted UK's Worst Delivery Operator


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Does your Amazon or Tesco Direct online parcel tend to fly across your gate or land in your neighbour's garden? If it's delivered by Yodel - or rather their legion of self-employed van drivers paid pennies to delivery it - there's a good chance, suggests a new survey.

By some margin, Yodel has been voted Worst Parcel Deliver Service while DPD and Collect Plus were voted the best.

'Sorry to miss you'

What's so bad about a Yodel delivery? The 9,000 MoneySavingExpert voters saw 58% give a Bad rating on Yodel, the worst performer. Just a little more than one in five said they had had a Good experience with the company. That contrasts with a 69% Good rating from DPD.

"One of the problems is the indirect nature of delivery firms," says MoneySavingExpert.com boss Martin Lewis. "Many of the worst firms we only come into contact with because retailers choose to use them to provide deliveries."

"It's time we put pressure on retailers to stop inflicting this type of delivery on us. Any customer who has an abominable delivery service should complain to the retailer and ask them to justify why they use firms with such dire reputations."

Hermes didn't garner too many compliments. One customer said Hermes put her parcel in the recycling box - on recycling day. Chucking parcels labelled 'fragile' and putting delivery cards through front door saying 'sorry to miss you' were other common complaints.


Self-employed delivery drivers though aren't entitled to the minimum wage and delivery parcel rates are low. No holiday or sick pay. Many have to be available to work six days a week. A Newsnight investigation claimed some Hermes drivers earned just 50p a parcel, sometimes taking home £23 for a full day's work.

Yodel however has hit back, claiming MoneySavingExpert's poll is unverified. "The results," says Yodel, "are inconsistent with the independent and verified feedback that customers are giving us on TrustPilot, which places Yodel ahead of all its main competitors."

Lewis points out however that if you take time off work to wait for a delivery and it doesn't show, and you need to take another day off for re-delivery, "then under the law of consequential loss you should ask them to recompense you for a day's lost income."

However, court action is lengthy. Don't forget that Distance Selling Regulations mean if you buy something online, you still have the right to change your mind within seven days - even if there's no fault with the goods (though you may not be able to recover the postal charges to return it).

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