MPs urge extra consumer protection

Extra protections to stop customers being unfairly left out of pocket must be included in proposed new laws bolstering consumer rights, a committee of MPs has recommended.

Under a major shake-up of rights, which the Government predicts will help boost the economy by £4 billion over the next decade, shoppers will be able to get some money back after one failed repair or replacement, demand that substandard services are redone or compensated with a price reduction, and receive a repair or replacement of faulty digital content such as film and music downloads.

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