Half put off online booking by fees

Updated
Man using laptop at table
Man using laptop at table

Almost half of audiences said the experience of having to pay extra charges had put them off booking tickets online for other events, according to a new survey.

The research by consumer group Which? found two thirds (67%) of people who were charged a booking fee thought it was too high compared to the face value of their ticket and an overwhelming majority (93%) said companies should explain their extra compulsory charges upfront.
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