The Fixer: Barclays compensation claim

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Dear Fixer,
About five years ago, I took out a loan with Barclays Bank. I fell a bit behind with payments in the early stages as my business was struggling at the time, but I caught up again quickly and the loan is now almost paid off in full.

However, I am worried that I have paid over the odds in interest due to mistakes made by the bank, mainly because I have seen a number of news stories about Barclays admitting that some loan customers have been overcharged due to mistakes it made with paperwork.

How can I find out if this is the case with my account? When I went into my local branch, I was told that I should wait to receive a letter from the bank.

J Mott, Coventry

Dear Mr Mott,

You are quite right that about 300,000 Barclays Bank loan customers look set to receive compensation of up to £100 million due to interest payment errors by the bank.

You may be in line for a payment of several hundred pounds as a result, especially as you fell into arrears after taking out your loan.

The bank said: "Barclays has identified certain issues with the information contained in some statements and arrears notices relating to consumer loan accounts.

"Due to these notification errors, interest was not due on certain accounts during the period that Barclays made this mistake, and whilst no one has been mis-sold to, customers are entitled to have their interest payments returned."

Barclays promises that "no customer will pay more than they were ever contractually expected to" and is working with the Office of Fair Trading (OFT) to implement "a plan to return interest payments to customers as swiftly and efficiently as possible."

Staff in your local branch were therefore right to tell you to wait to be contacted by the bank, something that should happen within the next month or so if you are due a payout. "Any affected customer will be contacted by Barclays," the bank added.

But if you have any further questions, or do not receive anything from the bank in the next few weeks, you could try the Barclays loans line on 0800 716 598.

The Fixer

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