A Tesco price glitch earlier this week saw 2 litre bottles of 7up and Tango accidentally priced at a penny each. The mistake was noticed by online shoppers, who were adding two bottles - to take advantage of the 'buy 1 get 1 free' offer. Instead of adding £1.98 to the basket, it added 2p. Users of hotukdeals.com were adding up to 100 bottles at a time to their shopping.
However, many were caught out - and some were left out of pocket.
User Ahmadshahid was first to spot the glitch late on Sunday night, which was then posted onto the site. Within an hour, scores of money-savers had taken advantage, some ordering more than 50 bottles to take advantage of the reduced price.
The stores were closed when the orders were placed, so many arranged to pick up their shopping in store as early as possible, and others pushed for the earliest possible delivery slot.
Warning bellsHowever, even at the outset many were warning that the glitch might not work. They explained that the supermarket lists things as 'guide price', which means the full price is only given when the goods are scanned in store. At this point, regular money savers pointed out that shoppers would be charged full price if the stores updated the systems at 6am to correct the glitch.
The deal-hunters highlighted that shoppers could always refuse delivery if they were charged the higher price, without having to pay a delivery charge. This is because one of the terms and conditions state that if you consider the difference between the guide price and the full price to be unacceptable you have the right to refuse the goods.
In many cases on seeing that the deal wasn't working, people cancelled the order. In other instances they refused to take delivery.
Deals for someFor some people, brass neck paid off. When a couple of users used 'Click and Collect' and took the products back, they were given a voucher as an apology. When another user called the store to complain, he managed to persuade the manager to refund the extra charge, so he was only charged 1p for each of the bottles. However, clearly these are people who are used to negotiating and know how to get what they want.
Out-of-pocketFor the less experienced, the deal backfired, and they ended up paying full price. In some cases they failed to spot that they had been charged full price until it was too late to refuse delivery. In one instance the delivery driver had been waiting outside their house and they felt too guilty to send the drinks back. Others were just too embarrassed to reject the shopping when the driver had carted it all the way to their door.
It seems, therefore, that while some glitches are a great opportunity to save some cash, others come with a warning. If you're not a battle-hardened deal hunter with a killer instinct, you could end up out-of-pocket if you try to take advantage.