Oshane Grant placed a £100 accumulator bet on a series of World Cup qualifiers last week. The 42-year-old from Easton in Bristol wanted to bet on France, Serbia and Argentina all scoring at least three goals in their qualifiers.
The staff at his local bookmakers Coral quoted him odds that would make a win worth £9,250. But they had made a mistake.
The mistakeGrant was told the winning sum when he placed his bet, and had the odds written on his betting slip. He then watched Serbia score three goals, France score four and Argentina score five. He told the Bristol Post that he had immediately gone out to celebrate and make plans for his winnings. He had already given £200 to friends.
However, when he went to pick up his winnings, he received just £1,216.67. The Daily Mail reported that the clerk had made a mistake in the first place, and had told him what he would have won if all three teams scored four goals.
He told the Post: "I don't want to hear their excuses. I would like them to give me my money."
Your rightsHowever, a Coral spokesman told AOL that the bet was written on the slip as three or more goals, which is the "critical information on the betting slip". The member of staff then accidentally wrote the odds which would have applied if he had bet on the teams scoring four or more goals.
He added that the company had a great deal of sympathy for the customer, and that it had offered to pay out at the best possible price he could have got anywhere in the market for the bet he asked for.
He said that as in any situation where an error had been made, the customer could make use of the Independent Betting Adjudication Service.
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