Barclays 'worst bank for honesty'

Updated: 
BarclaysBarclays is the worst bank for honesty and customer service, according to an ethical scorecard launched today to guide those looking to switch their current accounts.

The bank picked up just four out of 100 points in campaign group Move Your Money's ratings, with the five biggest banks among the poorest performers in the 70 that were assessed.
The other high street giants, RBS, HSBC, Lloyds and Citibank, were also graded 'red' for having less than 25 points.

Smaller current account providers topped the ratings, led by Cumberland Building Society with 89 points. Other lenders in the coveted 'green' category included Coventry Building Society and Reliance Bank with 85 points each, Leeds Building Society with 79 and fast-growing challenger Metro Bank with 77.
The scorecard comes alongside a YouGov poll that suggests 80% of consumers would be put off moving their money to a badly behaved bank, with more than half deterred by excess bonuses, high levels of complaints and involvement in criminal behaviour.

Laura Willoughby, head of Move Your Money, said Barclays was dragged down in its ratings by a high number of customer complaints, as well as its involvement in scandals such as Libor fixing and the mis-selling of Payment Protection Insurance.

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She said: "Banks want you to think they have changed. Our scorecard shows that many have not."

A spokesperson for Barclays said the bank was "disappointed" by the ranking.

"We work hard to put our customers at the heart of everything we do and have taken active steps to ensure this happens.

"Over the past year we have demonstrated this through the removal of sales incentives for staff and the transparent publication of our complaints data, with a clear action plan for tackling them."

Barclays vowed to launch a Your Bank campaign this week, which will encourage more feedback from customers to guide its future strategy.

RBS including NatWest was the second worst performer in the scorecard with seven points, followed by HSBC with 18, Lloyds including Halifax with 21, and Citibank with 24.

Move Your Money worked with Ethical Consumer to produce a 'Switching scorecard' for over 70 institutions using the five criteria of honesty, customer service, culture, impact on the economy and ethics.

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