Orange refuses to cancel phone of dead 14-year-old

Peter Fitchett was already in state of extreme distress when he contacted Orange to cancel the contract on his late son's Blackberry. Tragically, his son Ben fell from a motorway bridge last month. He had a BlackBerry phone, as part of a family contract, so his father tried to cancel the contract.

Shockingly, Orange refused, and was only swayed after an internet campaign took hold.