Mobile phone insurance almost impossible to claim on

Updated
Broken iPhone
Broken iPhone

The Financial Conduct Authority (FCA) has found that there are problems in the design of mobile phone insurance, in the fairness of the small print, in claims handling, and also with sales practices.

More than ten million people have mobile phone insurance, according to the Association of British Insurers. It can cover the cost of replacing a phone that is lost, stolen or damaged, although each insurer has different terms. Some insurance covers the cost of unauthorised calls as well.
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